Operations & Intelligence
CODETICA Manufacturing / MRP
Plan, execute and track production with visibility into orders, materials and progress.
Explore Manufacturing
Operations & Intelligence
CODETICA Service / Help Desk — Service and support with traceability.
Receive, assign and follow up on tickets and service requests without losing track of any case.
What it manages
- Ticket intake
- Assignment and priorities
- Follow-up to closure
- History by customer
What changes in the operation
- No request without an owner
- Full history for every case
- Workload visible per team
Who it is for
- Support areas working through email and phone.
- Field or on-site service teams.
- Companies that need a support history per customer.
A service desk to log requests, route them to the right team and follow them through to closure, with the full history of every case.
The nine solutions
Operations & Intelligence
You can see it working before you decide.
Get into the demo environment and walk through it with sample data. If you then want to talk about your operation, we continue from there.